Effective Date: January 02, 2025
At Printinfoline, we are committed to delivering high-quality remote and guided technical assistance services to businesses across the United States. We value our customers and strive for 100% satisfaction. This Refund Policy outlines the conditions under which refunds may be issued and clarifies the nature of the services we offer.
1. Service-Based Nature of Our Business
Please note that we offer intangible, service-based solutions — not physical products. Our services include remote assistance, guidedassistance for printer and Wi-Fi setup, troubleshooting, and business networking consultations.
As a result, traditional product return policies do not apply. However, we recognize that service satisfaction is critical, and we have outlined a transparent, fair approach below.
2. Refund Eligibility
You may be eligible for a partial or full refund under the following circumstances:
- The service was not delivered as agreed, and no meaningfulassistance or resolution was provided.
- There was a clear technical issue or failure on our end that prevented service completion.
- You contacted us to cancel the request before service began or before any remote session was initiated.
Each case is reviewed individually to ensure a fair resolution.
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
- You no longer need the service after it was successfully delivered.
- A third-party or internal system issue (not caused by us) impacted your experience.
- You failed to provide necessary information, access, or availability during the scheduled service window.
- Services were rendered fully, and you later changed your mind.
Our team provides clear communication and confirmation before proceeding with any service delivery.
4. Requesting a Refund
To request a refund, please follow these steps:
- Email us at support@Printinfoline.info with the subject line: Refund Request – [Your Service Date]
- Include your business name, contact info, and a clear description of the issue.
- Submit your request within 7 calendar days from the date of service.
Our team will review your request and respond within 3–5 business days.
5. Resolution Process
We may offer one of the following resolutions:
- A reattempt of the service at no additional cost
- A partial or full refund based on issue review
- Service credit for future appointments
Our goal is to ensure your business receives valuable, professional-grade support.
6. Contact Information
For any questions or concerns regarding this Refund Policy, please contact:
Printinfoline
📧 Email: support@Printinfoline.info
📍 Business Hours: [U.S. Time Zone | Monday–Friday]
7. Policy Changes
We may update this policy periodically. The most recent version will always be available on our website.